Amy McMullen received a General Studies degree from Louisiana Tech University in Ruston, Louisiana, is a nationally registered paramedic, and is currently obtaining a degree in Business Management and Administration. She has been an ACS employee for five years.

Through the years a myriad of processes have been developed that address every issue that arises in the reimbursement management for each ACS client. Amy McMullen is primarily responsible for the successful implementation of each process. Amy knows the emergency transportation industry intimately, for she came to ACS from Willis Knighton Medical Center in Shreveport, Louisiana, where she performed the duties of Flight Communications Specialist/Business Coordinator.

In addition to the coordination of these many processes at ACS, she adds the medical management component to the ACS management team necessary for the ongoing continuity necessary to maximize reimbursement for ACS clients, the “marriage” of medical and billing issues. She, too, takes a hands-on role with every ACS client and is always just a phone-call away. Amy also serves as the ACS HIPAA Operations Representative.

Her main area of responsibility in this area is in the assistance with planning and execution of HIPAA related policies and procedures, ensuring operational adherence overall.